Frequently Asked Questions
What happened to the old store?
If you are wondering what happened to our old store, we have changed to a website integrated shopping cart. This makes the shopping experience much easier. We have also added a FREE shipping option to all items!
How do I return unwanted items?
You will need to mail the items back your expense. There will be a 20% restocking fee on all items. No shipping costs will be refunded. Mail items to: Sierra Products 4938 Encinita Ave Temple City, CA 91780
How can I get a shipping price?
If you would like a shipping estimate you can get one by putting the products you want into your shopping cart. Then click "Get Estimate" on the shopping cart page and fill in your city, state and zip code. This will give you an estimate for UPS Ground shipping only. To get estimates for quicker shipping you must call us toll free and order over the phone. International Customers please email firstname.lastname@example.org or email@example.com for a shipping quote as the website is only setup for shipping to US and Canadian addresses.
Do you have an actual store where I can pick up items?
No. We are a wholesaler and therefore ship right from our warehouse. We do not have a storefront where items can be picked up by people who live in the area (Southern California). Sorry.
All other questions:
For answers to any and all questions please call us toll free at 1-800-900-7695 or email us at: firstname.lastname@example.org or email@example.com . Our normal business hours are 7am - 3:30 pm Pacific Time. All messages and emails will be answered during normal business hours. Or click "Contact Us" and fill out an inquiry form.
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